Privacy Policy

1. Introduction

TVLEB Digital Entertainment Services LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

TVLEB does not process purchases, payments, or digital product delivery through WhatsApp. WhatsApp is used strictly for customer support purposes only. All purchases must be completed exclusively through our website.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Create an account or make a purchase
• Contact us for customer support
• Subscribe to our newsletter or marketing communications
• Participate in surveys or promotions

This information may include: name, email address, phone number, billing address, and payment information.

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and cookies installed on your device.

3. How We Use Your Information

We use the information we collect to:

• Process your orders and deliver digital products
• Provide customer support and respond to your inquiries
• Send you marketing and promotional communications (with your consent)
• Improve our website and services
• Prevent fraud and enhance security
• Comply with legal obligations

4. How We Share Your Information

We may share your information with:

• Service Providers: Third-party companies that help us operate our business (payment processors, email service providers, etc.)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, sale, or acquisition

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes using SSL encryption for data transmission and secure servers for data storage. However, no method of transmission over the internet is 100% secure.

6. Your Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your personal information
• Data Portability: Request transfer of your data to another service
• Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at privacy@tvleb.net.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website. We use cookies for functionality, analytics, and—in some regions—advertising and retargeting. Users may choose to disable advertising cookies at any time through their browser settings.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. Children's Privacy

Our services are intended for users aged 13 and above. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If you are a parent or guardian and believe your child under 13 has provided us with personal information, please contact us immediately at privacy@tvleb.net.

For users between 13 and 18 years of age, we require parental or guardian consent before creating an account or making a purchase. We may request verification of such consent at any time.

10. International Data Transfers

TVLEB operates from Lebanon and may transfer, store, and process your information in Lebanon and other countries where our service providers are located. By using our services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws than your jurisdiction.

11. Third-Party Services

We may use third-party services to facilitate our business operations, including:

• Payment Processors: To process payments securely
• Email Service Providers: To send transactional and marketing emails
• Analytics Services: To understand how users interact with our website
• Cloud Storage Providers: To store and backup data securely
• Customer Support Tools: To provide efficient customer service

These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Conversations conducted via WhatsApp may be stored by WhatsApp (Meta Platforms, Inc.) according to their own Privacy Policy. TVLEB does not store message content beyond what is necessary for support and fraud prevention.

12. Your California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information we collect, use, and share
• Right to delete personal information we have collected from you
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at privacy@tvleb.net with "California Privacy Rights" in the subject line.

13. European Users (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Legal Basis for Processing: We process your data based on consent, contract performance, legal obligations, or legitimate interests
• Right to Withdraw Consent: You can withdraw consent at any time for consent-based processing
• Right to Lodge a Complaint: You may file a complaint with your local data protection authority
• Data Protection Officer: Contact our DPO at privacy@tvleb.net for GDPR-related inquiries

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For material changes, we may also send you an email notification.

15. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: